Call Center Pro, Vera.
Project HIRED is familiar territory to Vera, who has been on the team since 2008. She spent the majority of her career working in contact centers for PG&E and AT&T and chose to retire early so she could focus on her health and her family. After five years of retirement, however, Vera knew it was time to get back into the workforce.
Vera soon found that the call center world had changed drastically and she needed some assistance in searching for a job. On August 12, 2008, Vera took the first step in regaining her career. “My husband had gone through Project HIRED a few months previous and he was so happy with his new job,” said Vera.
Vera’s husband Mike joined the Project HIRED team through our AbilityOne program, which allows individuals with disabilities to enter or re-enter the workforce in an environment that is modified to suit their needs. Currently, Project HIRED employs call center operators at VA Medical Centers throughout Northern California.
During her time as a client, Vera worked one-on-one with an employment specialist to pinpoint her unique skillset. Project HIRED staff quickly realized what an asset she would be to the team and offered a position at our San Jose headquarters. During her five year tenure as an Administrative Specialist, Vera assisted with data entry and client intake. With her first-hand experience as a client she was able to ensure that applicants were processed quickly and with accuracy.
But when the chance arose in Summer, 2014 to join her husband at our call center in Palo Alto, Vera was more than thrilled. In August, 2014 Vera left the San Jose office and started her new position as a telephone operator. It was the perfect opportunity to get back to the career she was passionate about. During her shift, Vera deals with a high volume of calls and diligently assists veterans with their concerns regarding their paperwork and benefits. Vera has thrived in this
environment. So much so, that after only a few months she was promoted to lead operator.
“Project HIRED believed in me,” said Vera. “They gave me a chance when no one else would. Their workshops and staff support gave me the tools I needed to succeed in today’s job market.”